Elevated Errors on US West coast region swimlanes

Incident Report for Replicon

Resolved

This incident has been resolved.

Posted Sep 28, 2022 - 21:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 28, 2022 - 21:22 UTC

Update

Our cloud vendor continues to work on a resolution. Replicon mitigations continue to be in place to help reduce customer impact.

Posted Sep 28, 2022 - 20:41 UTC

Identified

Our cloud vendor has identified the cause of the elevated errors and is working on a resolution. In parallel Replicon, engineers are working on mitigations to reduce the customer impact separate from our vendor

Posted Sep 28, 2022 - 18:42 UTC

Investigating

Our Cloud Services provider is having an ongoing incident due to which our application is experiencing an elevated level of internal errors that may be impacting customers. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.

Posted Sep 28, 2022 - 17:52 UTC

This incident affected: na3, na5, and sb1.