A fix has been implemented and we are monitoring the results.
Posted Jun 13, 2023 - 22:49 UTC
Update
We have made a significant progress in mitigating the issue with our ZeroTime application. Please continue to check this page for further updates and information.
Posted Jun 13, 2023 - 21:15 UTC
Identified
Our cloud services provider has identified the root cause of the elevated errors and is actively working to resolve this issue.
Posted Jun 13, 2023 - 20:06 UTC
Update
We are continuing to investigate the issue with our service provider
Posted Jun 13, 2023 - 19:55 UTC
Update
We have identifed that this is impacting the login to the ZeroTime application and related collectors. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Posted Jun 13, 2023 - 19:52 UTC
Investigating
Our Cloud Services provider is having an ongoing incident due to which our application is experiencing an elevated level of internal errors that may be impacting customers. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Posted Jun 13, 2023 - 19:38 UTC
This incident affected: na3, na4, na5, na6, na7, na8, na9, na10, na12, eu1, eu2, eu3, sb1, sb2, and ap1.